What Can I Do If I Lost My Electric Key?

Where can I get a replacement NPower electric key?

If you need a replacement key or card just call us we’ll be happy to help.

It will depend if you use a key or card for your meter, but you can pick up a replacement at a local store or we’ll send you one in the post.

If we post a replacement out to you, it could take 3 working days to arrive..

Can’t afford to top up electric?

Tell your supplier if you can’t afford this. Ask them to reduce the amount you pay back each time you top up. Your supplier has to take into account how much you can afford, so tell them if anything has changed since you first agreed your repayments. For example, if your income has decreased.

How do you put an electric meter on emergency?

How to use emergency credit on your Pay As You Go electricity meterInsert (or take out and re-insert) your key into your electricity meter. This will activate the emergency credit.You’ll need to pay back the emergency credit and anything else you owe to return to normal use.

Can I get a refund on my electric key?

The credit shown on your meter is there to pay for your future energy consumption. With a prepayment meter you pay in advance, so the credit will be used as you use the gas or electricity. … We will not refund any credit shown on your meter unless we first bill your account up to date.

How do I open my electric meter without a key?

A pair of needle nosed pliers, work just fine. A screwdriver, at the contact point, works. A new key costs less then a quid, at a diy store. Any other meter key, will open your meter box, all the keys are the same.

How do I get a new Eon Electric key?

To get a new card or key fill in our form online or find help and support on our Facebook page, or tweet @EONhelp. We’re online 8am to 8pm from Monday to Friday and 8am to 6pm on Saturdays. Or you can call us on 0345 303 3040 (8am to 8pm from Monday to Friday, and 8am to 6pm on Saturdays).

Will any electric key work in my meter?

Yes – you can get a new electric meter key from any PayPoint or Payzone that stocks Eon or NPower keys (the type we use). … You give this code to the PayPoint or Payzone assistant and they’ll be able to set up your new key with our rates and other relevant information so you can register it when you get home.

Can you put emergency electric on without key?

To access your Emergency Credit you must have the key or card in the meter. You’ll need to pay back the Emergency Credit next time you top up, and any remainder will be put on as credit. If you use all your Emergency Credit and don’t top up to replace it, you may not have an energy supply until you have repaid it.

Can I use my old electric key?

Don’t use an old key or card, they won’t be valid. If you move house it’s best to destroy your old key or card and if you move into a new property and find old keys or cards just destroy them too. Before you buy credit on your new key, you’ll need to activate it.

How do I activate my electric key?

Using your electricity top up keyUse up all the credit on your meter before you plug in your new key. … Plug your Bulb key into the meter and wait for 60 seconds. … Top up at your nearest Paypoint or Payzone. … After topping up, plug your Bulb key back into your meter and wait for 5 seconds.

How long does it take to get a new electric key?

This will usually take 3-5 working days to arrive. You’ll need to insert the key into the meter before going to a PayPoint to top up. If your credit balance won’t last you 5 working days, we can arrange for you to pick up a new key from a nearby PayPoint.